Our Training Team
Learning and Development Manager
Sue started her career in 1979 working as an auxiliary nurse in a hospital that supported people with learning difficulties. In 1983 Sue joined Social Services, where she remained for 18 years. Starting as an Assistant Manager she was later given an opportunity of a two year secondment within the Learning Disability Social Work Team. During her work with Social Services she achieved her NVQ level 4 in Health and Social Care and her D32/33 assessor’s award.
Sue left Social services to join a charity to become a Registered Manager in two locations supporting people with a learning disability. Whilst working there, Sue took up a key role in starting their domiciliary services, offering support to adults with a learning disability in the community.
In 2006, Sue joined Cavendish Care as a Residential Manager and spent several months working alongside painters, decorators and builders to ensure that all aspects of need were met, from environment to recruitment in preparation for the new clients. Sue remained in this role for 2 years and during this time, completed her Registered Manager Award.
As Cavendish Care developed it was identified that a training lead was required. In 2009, due in part to Sue’s long term interest in NVQ’s, she took up the role of Learning and Development Manager. To meet the demands of her new role, Sue developed her own learning and completed the PTLLS (preparing to teach in the lifelong sector). Sue now trains in a number of mandatory topics for the company and also in supporting staff with achieving Health and Social Care Diplomas. Sue’s enthusiasm for training and development both for herself and others has enabled her to lead the way within the Training Centre to what is now a highly valuable resource within Cavendish.
“I have spent an enjoyable 10 years working for Cavendish Care. Probably one of the most exciting things for me are the opportunities that I have been given whilst working for the company. Since working as the Learning and Development Manager, Patrick and Beverley have leased training offices in Horley where we have the scope to develop our expertise. We have staff members that have been encouraged to develop their skills and train to specialise in specific areas, such as NAPPI and First Aid. I am very excited about the prospects that lay ahead.”
Area Manager for Residential Services, Specialists and Training
Sue joined Cavendish Care in Nov 2015 after previously working within Health and Social Care for nearly 25 years with one of the leading charities, providing specialist services across the country.
Sue first started working in this field in 1991, when she focused on supporting people with profound physical disabilities. In 1999 she was offered an exciting opportunity to develop Autism Services in West Sussex and over the next 12 years she had a key role in opening a number of specialist registered homes providing accommodation, learning and support for 38 adults with complex needs and autism. She was a registered Manager at 3 sites for more than 8 years
Sue was also very involved in the training of staff, and undertook a number of training opportunities including Ptlls , becoming an Assessor of NVQ’s and QCFs, also an Internal Verifier as well as a qualified Coach. In 2011 she was promoted to the role of Divisional Manager and was responsible for the Autism Division within the Charity. Working across the country at 17 specialist sites, including a school in Ascot, and Learning and Development Centres as well as small and larger residential homes.
Sue heard about Cavendish Care almost by chance, and she has said that immediately she felt attracted to the Cavendish values and objectives and was thrilled to be able to join the team as Area Manager for Residential Services, Specialists and Training.
“Placing clients in the centre of decision making and empowering individuals to live their lives their way, is what makes coming to work a joy. Cavendish really do care, and they have the drive and ambition to make a real difference to those they support. The staff have made me feel very welcome, the proprietors are completely dedicated. There is a strong commitment to ensuring that staff are valued , well trained and confident professionals, I am really excited by being part of this company”
Health and Safety Co-ordinator
Diane grew up with quite a varied knowledge of people with disabilities through her family background, her Nan ran a house for adults with disabilities and both her sisters had careers working with children with disabilities.
Diane experienced working in Health and Social care in many settings and joined Cavendish care in October 2003. Diane started as support worker and after showing a real flair for communications, led the company in this area as the Communications Officer, supporting communication across the organisation.
Diane was then promoted to the role of Assistant manager in 2004 alongside the role of Communications Officer and in 2009 Diane developed her role event further by becoming the company’s physical intervention trainer. Diane studied and achieved certification in this domain and commenced the role of NAPPI (Non Abusive Psychological and Physical Intervention) trainer. She later completed her PTLLS (Preparing to Teach in the Life Long Sector) qualification in 2010.
Diane showed real enthusiasm for the role of trainer, and has since developed more areas of training she leads in. Completing IOSH Moving and Handling and patient handling, NEBOSH national general certificate in occupational health and safety and first aid.
In November 2015 Diane moved into a permanent role as a trainer, Health and Safety Coordinator and responsibility for the maintenance team.
“Throughout the years in this company as it has grown so my role has evolved. The company has always strived to promote and grow their staff from within and they have maintained a good understanding of the ongoing needs of clients and tenants. The support, trust and faith they put in both me and other staff enable us to be the best we can, and therefore ensures quality care for our clients. Having our own training Centre and trainers ensures that the training is flexible, inclusive and bespoke”.
Denise become aware of Cavendish Care when working as a fulltime teaching assistant at a local school in Crawley. She felt that Cavendish Care would be both interesting and rewarding as a profession. Denise therefore joined Cavendish Care in September 1999 as a part time Support Worker at Chippings. Due to ongoing work commitments outside Cavendish Care, Denise left Chippings in 2001. However having enjoyed her role within this house she decided to leave the teaching assistant role and returned to Chippings as a Full Time Support Worker three years later.
While working at this house Denise completed her NVQ level in Health and Social Care. She then took on the responsibility of “in house” Medication Officer, ensuring that the medication was being managed and administered appropriately. To develop her knowledge further, Denise also completed Advanced Medication training and Medication Competency training through Opus Pharmacy Services. Denise’s responsibilities began to expand as the company grew, and as a result, Denise’s role also developed. She began visiting other homes within Cavendish Care , providing staff guidance and support and liaising with health professionals involved in the clients and tenants health and wellbeing.
In 2010 Denise was offered the opportunity to diversify from her role as a Support Worker and take up the fulltime position of Healthcare Co-ordinator. This enabled her to visit the homes within Cavendish Care on a more regular basis ensuring the highest of quality of support in all areas of health.
“Twelve years on and I feel lucky to be part of a very committed and caring company. I feel Cavendish Care is dedicated to improving and promoting independence for all clients and tenants. It’s great to be part of such a dedicated team”